Evicted: Poverty and Profit in the American City by Matthew Desmond:
“Hey,” Lenny greeted Susie as he took a seat behind his desk.
Susie Dunn was on her feet, as usual, sorting mail into the mailboxes that made up one side of the office. She was not placing letters in their boxes as much as punching them in there, fast and hard. It was her way. When Susie smoked, she sucked the cigarette down, keeping her hand close to her mouth. She couldn’t talk without also sweeping or scrubbing or rearranging patio furniture. It was as if she’d fall over, like a toy top, if she stopped spinning. Susie’s husband liked to call her the Queen of the Trailer Park. Other people settled for Office Susie, so as not to confuse her with Heroin Susie.